Returns/ Exchanges

Returns/ Exchange

We accept returns and exchanges within 14 days of delivery for domestic orders and 21 days for international orders (Sale items within 7 working days). Items must be returned in their original condition including all packaging and tags. If you wish to return or exchange an item please e-mail us at info@minnavanilla.com for a returns form

You will be notified once we receive your return and refunds should be processed within 7 days of us receiving the returned item. Unfortunately we cannot refund duties, taxes or shipping charges.

 

The buyer is responsible for all return shipping costs except if the item is faulty or incorrect and we recommend you send the products using a trackable shipping service for proof of postage in case of loss as we won;t be able to reimburse you if there is no proof of delivery