- What cards do you accept?
We accept Mastercard/Eurocard, Visa/Debit/Electron, Discover, American Express and Maestro credit cards, as well as Paypal payments.
We aim to process orders within 5 - 10 working days. For clearance items orders placed before 2pm will be shipped same day. Any orders placed after 12pm Saturday will be shipped on Monday. Shipping times vary dependant on shipping method chosen
Delivery options are as follows:
Standard Shipping - £1.99
Express Shipping (Free for orders over £50) - £4.99
International Standard Shipping - £15
International Express UPS Shipping - £25
All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer.
- Changing an order
If you wish to change your order please contact us as soon as possible using the contact page. The order cannot be changed once we have confirmed that your order has been dispatched.
Items available for pre-order can be ordered in advance of the product being available. Payment will be taken at checkout of the pre-order and items will be shipped within 10-15 days of the order being made. You will be notified and refunded if for any reason an item becomes unavailable. The returns policy on pre-orders begins from the shipping date.
- Discount codes
If you have a discount code and are unsure of where to enter it at checkout - you will be asked to login to paypal or enter your payment details first, before you are redirected back to our website to select shipping options and enter any discount codes. The total will then be calculated and you can select to complete the checkout.
We accept returns and exchanges within 14 days of purchase for domestic orders and 21 days for international orders. Items must be returned in their original condition including all packaging and tags. If you wish to return or exchange an item please e-mail us at email@example.com.
You will be notified once we receive your return and refunds should be processed within 7 days of us receiving the returned item. Unfortunately we cannot refund duties, taxes or shipping charges.
Any item marked 'final sale' is non-refundable.
The buyer is responsible for all return shipping costs and we recommend you send the products using a trackable shipping service for proof of postage in case of loss.
With debit/credit card transactions it may take up to 5 working days for the refund to appear in your account. For paypal refunds it may take 3 working days
Please use the sizing guide when choosing your size. This can be found on the sizing page or on each individual product page. If you have any more questions use the contact page to get in touch and we will be happy to help.
If you have any further worries or questions please feel free to email us at firstname.lastname@example.org
Orders may be cancelled within 2 days of being placed for a refund. Once an order has been dispatched it can not be cancelled and for a refund the item must re returned for a refund excluding postage